By submitting your goods to be sharpened, repaired, refinished, or any other related service, you allow Tacoma Knife Sharpening & Mercantile LLC (hereby called, “Tacoma Knife”) to perform such work on your goods. You understand that such services will alter the condition of your goods which could include, but not limited to: aesthetic and cosmetic changes such as scratches to metal, wood, plastic or other materials; changes in overall geometry or shape, thickness, weight, length or other dimensional aspects; replacement of materials such as wood, metal, plastic or any other materials; and any other applicable reasonable alterations that can arise from such services provided by Tacoma Knife.

The "sharpening service" entails only the sharpening of the very edge of your bladed goods. Any damage to the edge, such as chips, that would be required to be repaired for proper edge sharpening, will incur additional costs unless otherwise noted. Unless otherwise noted, all other service options provided by Tacoma Knife are also charged as an additional service in addition to the edge sharpening service. Any questions or concerns regarding any of the service options must be presented before service is rendered. Estimates for services are not to be considered final costs, and total costs for services may be less or greater than the amount estimated. You agree to pay the amount according to the services rendered upon receiving your serviced goods, unless otherwise noted.

Shipping costs for both sending, receiving, and insuring any goods or goods sent in for service, will be covered by the customer. Tacoma Knife will return ship your goods via USPS or other shipping service, or a particular service if requested, with the customer covering any additional costs if necessary. Unless you request, and cover the costs of expedited shipping, all packages will be shipped back using standard shipping speeds. It is recommended that you insure your goods both ways. Tacoma Knife is not responsible for delayed, lost, stolen, or damaged goods by the shipping company, or any damages that could have occurred by poor packaging by the customer. If Tacoma Knife inspects your goods and deems them unserviceable, Tacoma Knife will notify you of such, and refund you any monies if initially charged, and charge for return shipping. If you have questions about regarding if your goods can be serviced, please contact Tacoma Knife before shipping. Tacoma Knife only accepts digital payment for mail-in services, unless otherwise noted. Unless otherwise noted, all mail-in goods are subject to the same pricing and terms as drop-off services.

You must declare prior to service if any of the tools you are submitting for service are structurally damaged in order to prevent injury to the service provider, or which may negatively affect the service process (eg. loose handles, cracked blades, etc). Tacoma Knife is not responsible for any further potential damage to your tools that may arise from the service process if they were initially submitted in damaged condition. Any injury to the service provider that may have been caused from initially damaged goods not declared may result in reparations to Tacoma Knife and/or the service provider. By submitting your goods for service, you declare that you have inspected your tools for such potential structural or other unsafe conditions. Tacoma Knife will notify you of any issues that arise during services that may negatively affect the performance of your goods so that reasonable options can be considered for both parties.

Tacoma Knife cannot and will not be held accountable for misuse, poor maintenance, or any other irresponsible issues that may arise from your use that negatively affects the integrity and performance of your goods, or injury to you. Tools are serviced on a first-come first-serve basis. Tacoma Knife reserves the right to refuse any service to any good for any reason. Tacoma Knife is not responsible for items left unclaimed after 90 days. By providing your contact information required for service, you allow Tacoma Knife to contact you regarding our services, your goods, and payment. Upon receiving and inspecting your goods, you agree to pay the invoiced amount via the listed payment options.